3 Reasons Why Your Tesla Premium Connectivity Not Working

As a Tesla owner, you might have experienced issues with your Premium Connectivity not working properly. This can be frustrating, especially when you’re counting on features like music and video streaming, traffic updates, and more. Don’t worry though, there are several troubleshooting steps you can take to resolve these problems.

First, double-check your Wi-Fi network, software updates, and payment information to ensure everything is in order. If these basics are covered, you can always reach out to Tesla support for further assistance. Remember, you’re not alone in facing these issues and help is always available to get you back in full connected mode in no time.

What is Tesla Premium Connectivity?

Tesla Premium Connectivity is an optional subscription service that enhances your Tesla ownership experience with additional features. Once you sign up for it, you can enjoy benefits like:

• Live Traffic Visualization: With Premium Connectivity, you’ll receive real-time traffic information, helping you avoid congested areas and reach your destination faster. This feature is particularly useful during rush hour or when traveling in unfamiliar areas.
• Satellite Maps: Enjoy high-resolution satellite imagery on your Tesla’s center display. This not only enhances the aesthetics of your maps but also provides greater context to your surroundings, making it easier to navigate.
• Streaming Services: With Premium Connectivity, you can access your favorite music, podcasts, and radio stations through Tesla’s built-in streaming services. This feature allows you to enjoy your favorite content without needing to connect your phone.
• Caraoke: Sing along to your favorite songs with Caraoke, an exclusive feature available to Premium Connectivity subscribers. This fun entertainment option is perfect for long road trips or entertaining passengers during a drive.
• Internet Browser: Stay connected and access the web directly from your Tesla’s center display. With Premium Connectivity, you can quickly search for information, check the news, or find nearby points of interest without needing your phone.

Subscribing to Premium Connectivity can be done easily from the Tesla app. Just follow the steps provided, select your billing options, and complete the checkout. Keep in mind that some of these features may require a Tesla infotainment upgrade to work properly.

Common Causes of Tesla Premium Connectivity Not Working

Software Issues

Sometimes, your Tesla’s Premium Connectivity may not work due to software glitches or outdated firmware. You can easily fix this issue by restarting your car’s infotainment system or checking for any available software updates. To restart the system, press and hold both steering wheel buttons until the screen turns off and then release the buttons. The system will reboot, and the connectivity functions should work again. To check for updates, connect your car to Wi-Fi and visit the software settings on your car’s display.

Hardware Issues

Hardware issues, such as an outdated modem or a faulty antenna, can also cause Tesla Premium Connectivity not to work properly. If your Tesla’s modem is outdated, it will not be able to connect to the LTE network, and you will need to upgrade it. If you suspect a faulty antenna, book a service appointment through the Tesla app or contact Tesla Support. They can diagnose the issue and recommend the best course of action.

Subscription Issues

Lastly, your Tesla Premium Connectivity might not work if your subscription or payment details are not up-to-date. To subscribe or update your payment details, open the Tesla app, select your vehicle, tap “Upgrades,” then tap “Software Upgrades.” From there, you can follow the steps to subscribe, add, or update your payment information. Make sure your account information is accurate to avoid any disruptions in your Premium Connectivity service. If you have any issues or questions, Tesla Support is there to assist you with your subscription and payment-related concerns.

Troubleshooting Software Related Issues

Updating the Tesla Software

Firstly, make sure your Tesla’s software is up-to-date. To check for updates, connect your Tesla to a Wi-Fi network and navigate to the ‘Software’ section in the car’s main menu. If there’s an update available, follow the on-screen instructions to complete the process. Regular updates can help resolve any software-related connectivity issues.

Performing a Soft Reset

If your Tesla’s Premium Connectivity is not working, try a soft reset. Follow these steps:

• Park your car and put the vehicle in ‘P’ or park mode.

• Press and hold both scroll wheel buttons on the steering wheel.

• Keep holding the buttons until the main screen goes black and then release.

The car’s screen will restart, and you should wait for the process to complete. After the reset, check if the Premium Connectivity features are functional.

Performing a Hard Reset

If the soft reset does not resolve the issue, consider performing a hard reset:

• Park your car and put the vehicle in ‘P’ or park mode.

• Open the glovebox and locate the vehicle’s emergency power release button.

• Press the release button and wait for the car to power down completely. This may take a few seconds.

• Once the car is off, wait for approximately 30 seconds before closing the glovebox.

• Now, press on the brake pedal to power up the vehicle again.

After performing the hard reset, check if the Premium Connectivity features start working. If the issue persists, consider scheduling a service appointment to evaluate any potential hardware issues.

Troubleshooting Hardware Related Issues

Inspecting the Antenna

Firstly, you should inspect your Tesla’s antenna to ensure it’s properly connected and undamaged. Look for any visible damage or signs of wear that might be affecting the signal strength. If you discover any issues, it may be necessary to replace the antenna or have it professionally repaired.

Checking Wi-Fi Signal

Another important step is to check your Wi-Fi signal strength. Your Tesla needs a strong Wi-Fi connection to access all Premium Connectivity features. You can do this by:

• Parking your car near the Wi-Fi source.

• Checking your car’s Wi-Fi settings for signal strength.

• Ensuring your Wi-Fi network is functioning properly.

If you find that the Wi-Fi signal is weak or inconsistent, you might need to adjust the position of your router or consider upgrading to a more powerful one.

Seeking Professional Help

If none of the above steps resolves your Premium Connectivity issues, it’s recommended that you reach out to Tesla support for assistance. There’s a possibility that your car’s hardware or software is defective, and a professional diagnosis might be required. A Tesla technician or specialist can help pinpoint the exact problem, and they might even be able to fix it remotely or advise on the necessary steps you should take.

Managing Subscription Related Issues

Renewing Tesla Premium Connectivity Subscription

If you notice that your Tesla Premium Connectivity features are not working, it may be time to renew your subscription. You can do this easily through the Tesla app. Here’s how:

• Open the Tesla app.

• Select your vehicle.

• Tap ‘Upgrades.’

• Tap ‘Software Upgrades.’

• At the top of your screen, tap ‘Subscribe.’

• Tap ‘Add’ next to Premium Connectivity.

• Select the billing option and tap ‘Next.’

• Tap ‘Checkout.’

Within a few minutes, your features should be restored. If the issue still persists, consider rebooting your car.

Billing Issues

Billing issues can also cause your Tesla Premium Connectivity features to stop working. Be sure to keep track of your payment information, including your card’s expiration date, and update it if necessary. If you suspect any billing issues, take the following steps:

• Check your Tesla app for any notifications about payment issues.

• Update your payment information if needed.

• Reach out to Tesla Support for assistance, if required.

Remember to monitor your email for any communication from Tesla regarding billing updates or changes.

While keeping these pointers in mind, ensure that all the necessary troubleshooting steps are followed in case of connectivity issues. By addressing subscription-related issues promptly, you can enjoy a seamless Tesla experience.

Final Thoughts

Occasionally, your Tesla’s Premium Connectivity may stop working. Try rebooting your car, as this often resolves the issue.

If rebooting doesn’t work, make sure your subscription is active in the Tesla app. Sometimes, a lapsed subscription can cause service disruptions.

Finally, if all else fails, contact Tesla Support or schedule a service appointment. Tesla’s team should be able to resolve any connectivity issues you may be facing.